Privacy and Security Statement
Sinergia Mundial values and respects the privacy of its customers and visitors. The purpose of this Privacy and Security Statement is to provide you with information about how Sinergia Mundial collects, uses, and shares the information we collect from our customers and visitors. It also describes the choices you can make about our use of your information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.
About this Policy
This Privacy and Security Statement describes the privacy practices of Sinergia Mundial of Canada Inc. (“Sinergia Mundial”, “our”, or “we”). It applies to our interactions with our customers and visitors, including, but not limited to:
Use of our websites, including mobile websites
Use of our applications for mobile phones, tablets or other smart devices
Phone and email communications
Social media interactions on our websites and other third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter
Viewing our online advertisements
Through our authorized service providers
Information We Collect
Contact information. We may collect the names and user names of our customers and other visitors. Additionally, we may collect your phone numbers, email addresses, and other digital contact information. We may also collect information that you provide us about others.
Registration information. If you register on our websites or enter a contest, sweepstakes, promotion or other program offering, we collect personal information such as your name, email address and other information required to administer your participation in the program.
How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:
During website registration
In connection with one of our representatives
If you upload a photo or other digital content through one of our websites, applications, or social media interactions on third party websites like Facebook or Twitter.
If you participate in a promotion or workshop
If you request we send you an electronic copy of your receipt
How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests. Examples include:
Fulfilling orders, ensuring proper delivery or providing services such as an electronic copy of your receipt.
Responding to a product or service review
We may retain your information to assist you in the future.
To improve our products and services. We may use your information to make website or product and service improvements.
For security and loss prevention purposes. We collect information to confirm the identity of our customers to delivery product, tools and other equipment and prevent fraud.
We may share your information for our business purposes and as legally required or permitted, including:
With third parties who perform services on our behalf. We share information with our Canadian Affiliates and service providers who provide services on our behalf, such as our delivery service providers who ship and deliver your orders, send email and communications. By providing your information to us, you are consenting to the transfer of your personal information to our business partners, such as vendors, and understand that your information may be stored. Also, if you purchase installation services from Sinergia Mundial, these services may not be provided by Sinergia Mundial, but rather by reputable local service providers with which we contract to provide such services. Our affiliates and service providers may have access to your personal information on a confidential basis to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services, except as may be permitted by law. For further information with regards to how our service providers process your personal information, please contact us.
To provide warranty services. Most of products that we use offer a Warranty Service, therefore, you will be required to provide information such as your name and address to our warranty service providers, we encourage you to review each service provider’s privacy statement at the time you submit your personal information for such services.
If we think we have to in order to comply with the law. We may disclose information to respond to a court order or subpoena. We may also disclose information to a government agency or investigatory body, or as otherwise required or permitted under applicable US, Canadian or foreign laws.
To protect us. For example, we may disclose information if we suspect fraud. We may also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
At your direction. For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
Access to Personal Information
You may access, update or correct inaccuracies in your personal information in our records in the following ways:
By contacting us using the information provided below in the Contact Us section.
Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. This Privacy and Security Statement does not apply to the information practices of those websites. You should read the privacy policies of other websites carefully. We are not responsible for the personal information practices of third party websites.
If you have additional questions please contact us by email at firstname.lastname@example.org.